Cancellation / Refund Policy
You may return the product or products you purchased that do not belong to the food categories within 24 hours from the date of receipt.
- To in the event of an error by our company, we will refund you in full the money corresponding to the value of the order and the shipping costs.
- In the event that no error occurs on the part of our company, only the amount of money corresponding to the value of the products and shipping costs are borne exclusively by the customer.
- In the event that the product has a defect, the product is replaced in consultation with the customer.
- Returns are made accepted after consultation and only if the products have not been used and are in their original packaging.
- If the product has been used or its original packaging has been damaged, returns are not accepted.
- li>Your money will be refunded within 2 days of the return and receipt of the products by our company.
- Your money will be refunded to the same means of payment with which you completed the order. In the cases of cash on delivery and bank deposit, you must tell us the account to which you want the deposit to be made. For returns, proof of retail is required. If an invoice is issued, the return must be made with a delivery note. In case the payment was made by credit card, the transaction will be canceled and the credit card will be updated accordingly.
- In the event that the return is not made within 24 hours from the day of receipt or some conditions are not met of the return conditions, petit-catering.com has the right not to accept back the products and not to proceed with their replacement.
- Before returning the product, it is necessary to contact petit-catering .com.
Cancellation of the order can be done within 24 hours from the date of sending your order, as long as it has not been sent by our company. In the case of order cancellation, contact the phones 210-52.34.471, 210-52.39.779 or send an email to email@example.com with the details of the order you wish to cancel.